Due to the consumable nature of our products, we do not offer refunds on any orders.

However, if you receive a damaged, defective, or incorrect product, we will gladly offer an exchange.

Eligible Cases for Exchange

An exchange may be provided if:

• The wrong product was delivered
• The product arrived damaged
• The package was tampered with during transit

Reporting an Issue

To request an exchange, please contact us within 24–48 hours of delivery with:

• Order number
• Photos/videos of the product
• Clear images of the outer packaging

Exchange Process

Once our team verifies the issue:

• A replacement product will be dispatched
• Exchange timelines may vary depending on product availability and delivery location

Non-Eligible Cases

We are unable to offer exchanges for:

• Opened or used products
• Taste preferences or personal dislikes
• Minor packaging variations
• Incorrect shipping details provided by the customer

Contact

For exchange-related support:

The Flavour Trail by Swani
Email: wecare@theflavourtrail.com
Phone: +91 22-3505-4100